iGaming BPO services that keep your playerscoming back.
Specialized player support, one-to-one reactivation, retention and sales teams built for the pace of iGaming—serving your customers in English, Spanish and Portuguese, 24/7.
iGaming player support that is always on. So are we.
We turn every player touchpoint into confidence—from the first question and verification step to a player's return. Human judgment, data and exceptional execution in English, Spanish and Portuguese.
02 / MANAGED SERVICES
Modular teams that integrate with your operation, technology and brand voice—in English, Spanish and Portuguese.
01
Player Reactivation
One-to-one outreach that brings inactive and lapsed players back to your brand.
Outbound calls & WhatsApp
Personalized player dialogue
Reactivation campaigns
↗02
First Deposit Recovery
Human follow-up for registered players who have not yet made a deposit.
Unfunded-account conversion
Registration assistance
Offer & bonus clarification
↗03
Player Support
Fast, empathetic omnichannel support with strong product knowledge.
Live chat & WhatsApp
Email & social media
Technical & account support
↗04
Retention & VIP
Conversations that restore activity and strengthen high-value relationships.
VIP relationship management
Lifecycle campaigns
LTV-focused outreach
↗05
Onboarding, KYC & Compliance
Clear, player-friendly guidance through registration, verification and account activation.
Document collection support
KYC status follow-up
Compliance escalation
↗06
Payments Care
Specialist support so deposits and withdrawals never become abandonment.
Deposits & withdrawals
Fraud-prevention support
Operational escalation
↗07
Player Acquisition
Tailor-made market plans designed to bring relevant, fresh traffic to your brand.
Affiliate management
Media buying & PPC
Social media specialists
↗08
CRM & Lifecycle Operations
Campaign execution and player journeys inside the CRM platforms your team already uses.
Optimove & Fast Track
Solitics & Smartico
Campaign & journey support
↗09
Sports Trading
Specialist sportsbook traders who manage odds, live markets and financial exposure as events unfold.
Pre-match & live odds
Real-time market monitoring
Risk & exposure management
↗
03 / YOUR OPERATING MODEL
Start with one service. Scale into the team you need.
There is no one-size-fits-all operation. Choose a focused service, combine capabilities across the player journey, or build a dedicated team that works as an extension of your business.
01
Focused Service
Bring us in for one clear need—acquisition, support, KYC, payments, first-deposit recovery or reactivation.
02
Combined Solution
Connect acquisition and player operations into one coordinated experience with shared reporting.
03
Dedicated Team
A team trained around your operation, workflows, languages, brand voice and targets.
04 / REACTIVATION ENGINE
Personal outreach. Measured comeback.
Automation is powerful, but some players only re-engage when a knowledgeable person starts the conversation. We pair segmented campaign data with trained agents who speak the player’s language.
Identify inactive, lapsed or unfunded player cohorts through your approved data flow.
02
Reach personally
Start compliant, one-to-one conversations by phone and approved messaging channels.
03
Convert responsibly
Resolve friction, identify risk indicators and guide eligible players toward a next step.
04
Learn & improve
Feed campaign outcomes and player insight back into your retention and CRM strategy.
Commercial models that align with results.Choose a dedicated-team, campaign or performance-led engagement structure.
05 / VERTICALS
We know the game behind the game.
Every vertical calls for a different kind of conversation. Each team is trained in the flows, terminology and priorities of your operation.
01
Online Casino
Bonuses, games, deposits and loyalty.
02
Sportsbook
Betting, live events and rules.
03
Poker & Skill Games
Tournaments, tables and community.
04
Fantasy & Esports
Contests, rankings and seasons.
05
Prediction Markets
Event markets, trading activity and player care.
06
Bingo
Rooms, promotions and community engagement.
06 / IMPLEMENTATION
From the first meeting to a team ready to operate—without losing momentum.
01
Discovery
We map volumes, channels, SLAs and conversion opportunities.
02
Design
We define the team, scripts, playbooks and service metrics.
03
Launch
Specialized training, QA and a carefully controlled go-live.
04
Optimize
Actionable reporting to improve experience, retention and revenue.
07 / iGAMING BPO FAQ
Questions operators ask before building a team.
Clear answers for iGaming brands looking for a flexible BPO partner across player support, retention, verification and conversion.
What does an iGaming BPO do?
An iGaming BPO provides specialist operational support for online gaming brands. VERTICALLS can support player conversations across customer service, reactivation, retention, first-deposit recovery, KYC, payments and CRM operations.
Which languages does VERTICALLS cover?
Our teams support player operations in English, Spanish and Portuguese—helping operators serve LATAM and international markets with consistent brand voice and service standards.
Can we start with one iGaming service?
Yes. Start with a focused service such as player support, KYC, payments care or reactivation, then combine services or build a dedicated team as your operation grows.
Do you support iGaming CRM platforms?
Yes. Our CRM and lifecycle operations can work alongside platforms including Optimove, Fast Track, Solitics and Smartico for campaign execution, audience journeys and player insight.
08 / LET'S TALK
More than agents. An extension of your brand.
Tell us where you want to improve: support, conversion, payments or retention. We build the operation around your business—and your English, Spanish and Portuguese-speaking players.
We will only use your details to respond to your enquiry. LATAM · Global Coverage
